Innovation and customer focus as the driving force behind quality
As one of Europe's leading manufacturers of sealing systems for cables, pipes and building entries, we protect buildings from penetrating water, gas, fire, dirt and vermin. Innovative solutions with unbeatable quality and reliability ensure that our customers' buildings are Always. Reliable. Tight., and stay that way. With their day-to-day work, our dedicated employees play their part in the ongoing further development of our products, processes and technologies. Hauff-Technik has been ISO certified since 1996 – company-wide compliance with DIN EN ISO 9001:2015 is second nature for us and the basis of our integrated management systems.
- Customer satisfaction
The satisfaction of our customers is our greatest asset. We do not just want to meet our customers' expectations, we want to exceed them. Continuous close contact and regular exchange between our sales department and customers enables us to learn from our customers' needs and work with them to come up with individual and universal solutions. Customer feedback on our products plays an important role in the optimisation phase of the product life cycle. - Complaints and quality controls
We take every complaint very seriously. Our systematic approach to complaint management ensures a speedy resolution. Root cause analysis identifies and eliminates defects with a view to bringing about a permanent improvement. To prevent complaints, we carefully check purchased raw materials and also thoroughly inspect our products during the manufacturing process. At the end of the day, we want to see our customers again – not their products. - Process management
Our operations are process-oriented. Digital visualisation in flowcharts ensures that our processes are clear to all employees and enables organisational knowledge to be shared. Process efficiency and effectiveness are maintained through regular reviews. - Continuous improvement
Not to go forward is to go backward. In our innovative business environment, it is a matter of course for our employees to constantly develop their field of activity and uncover potential for improvement. - EcoVadis medal
Sustainability is an important issue for us, and for our customers. In order to share our sustainability performance with our partners, we recently completed the EcoVadis questionnaire. Hauff-Technik was rewarded the silver medal, confirming our commitment to sustainability issues. Despite the good results however, we will continue to work on improving out sustainability practices.
